- Minimum electricity purchase – No minimum except
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- Eko ₦900
- Kaduna ₦1,000
- Kano ₦200.00
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- Minimum Airtime Amount – ₦100
- What to do when Eko transaction fails – Kindly re-confirm the meter type inputted (If postpaid or prepaid)
- What to do when Eko transaction is done on USSD – Check the web for the token
- Charges for USSD and bills channels payments – Coming soon
- What to do when bulk upload service fails – Please contact us for further assistance
- Other complains – Contact support@switchto931.com
- What to do after making payment Transfer to our bank account – Kindly send payment receipt via mail
- What to do when my wallet is not credited after payment – Provide details such as Bank, Date, Amount & Payment Channel
- Invalid electricity PIN/Token – Kindly forward the transaction details via mail
- What to do when you are unable to fund wallet/make payment – Try alternative channels such as USSD, Card, Bank channels such as apps, internet banking, web and Bank Deposit/Transfer
- What to do when you experience Portal instability – Use another browser. Supported browsers are: Mozilla Firefox, Chrome, Internet Explorer etc.
- How to reset password – Use our WhatsApp support channel or send a mail with your account name/login ID and registered phone number
- What to do to Retrieve PIN/token – Use the web service to see full transaction details, receipts and graphical dashboard Alternatively, send transaction details such as account name, service type, date & amount via email
- What to do when electricity token does not load – Contact disco with the following details
Contact details for Electricity discos for further support when transaction status is successful but the service is not provided
Abuja
Abuja Electricity Distribution Plc (AEDC)
Address:
No. 1 Ziquinchor Street, Off IBB Way, Wuse Zone 4, Abuja.
Franchise Area:
FCT, Kogi, Nasarawa & most parts of Niger States
Call Centre Hotlines:
0803-907-0070, 0815-214-1414, 0815-215-1515
WhatsApp:
0815-214-1414, 0815-215-1515
Customer Call Service Hours:
All the time (24/7)
Email:
customercare@abujaelectricty.com
Benin
Benin Electricity Distribution Plc (BEDC)
Address:
No 5, Akpakpava Street, Benin City, Edo State.
Franchise Area:
Edo, Ekiti, Delta, Ondo
Call Centre:
0803-901-2323, 0813-984-1391
Customer Call Service Hours:
All the time (24/7)
Email:
customercomplaints@bedcpower.com
Eko
Eko Electricity Distribution Plc (EKEDC)
Address:
24/25 Marina Street, Lagos Island, Lagos State.
Franchise Area:
Southern Lagos State (Ojo, Festac, Ijora, Mushin (also covers Orile areas), Apapa, Lekki (also covers Ibeju areas), Lagos Island (also covers Ajele areas) & part of Ogun State (Agbara)
Call Centre:
0708-065-5555
Customer Call Service Hours:
All the time (24/7)
Email:
customercare@ekedp.com
Enugu
Enugu Electricity Distribution Plc (EEDC)
Address:
62 Okpara Avenue, Enugu, Enugu State.
Franchise Area:
Abia, Anambra, Enugu, Ebonyi, Imo
Call Centre:
084-700-100
WhatsApp/SMS:
0815-082-6060, 0815-082-6061
Customer Call Service Hours:
All the time (24/7)
Email:
customerservice@enugudisco.com
Ibadan
Ibadan Electricity Distribution Plc (IBEDC)
Address:
Capital Building, 115 MKO Abiola Way, Ibadan, Oyo State.
Franchise Area:
Oyo, Ogun, Osun, Kwara and parts of Niger, Ekiti and Kogi states.
Call Centre:
0700-123-9999
Customer Call Service Hours:
8 am – 5 pm
Email:
customercare@ibedc.com
Ikeja
Ikeja Electricity Distribution Company (IKEDC)
Address:
Secretariat Road, Obafemi Awolowo Way, Alausa-Ikeja, Lagos State.
Franchise Area:
Parts of Lagos States (Abule Egba, Akowonjo, Ikeja, Ikorodu, Oshodi, Shomolu)
Call Centre:
01-7000250, 01-2272940
Customer Call Service Hours:
8am – 8pm
Email:
customercare@ikejaelectric.com
Jos
Jos Electricity Distribution Plc (JEDC)
Address:
9 Ahmadu Bello Way, Jos, Plateau State.
Franchise Area:
Bauchi, Benue, Gombe Plateau
Email:
info@jedplc.com, customercare@jedplc.com
Call Centre:
0706-940-3531
Customer Call Service Hours:
6 am – 8 pm
Kaduna
Kaduna Electricity Distribution Plc (KNEDC)
Address:
No 1-2 Ahmadu Bello Way, Kaduna, Kaduna State.
Franchise Area:
Kaduna, Kebbi, Sokoto, Zamfara
Call Centre:
0817-403-5711, 0818-988-4459
Customer Call Service Hours:
7 am – 9 pm
Email:
info@kaedco.com
Kano
Kano Electricity Distribution Plc (KEDC)
Address:
1 Niger Street, P.M.B 3089, Kano State
Franchise Area:
Kano, Katsina, Jigawa
Call Centre:
0700-5555-1111
Email:
customercare@kedco.ng
Port Harcourt
Port Harcourt Electricity Distribution Plc (PHEDC)
Address: No 1, Moscow Road, Port-Harcourt, Rivers State.
Franchise Area:
Akwa Ibom, Bayelsa, Cross River, Rivers
Email:
customercare@phed.com.ng
Call Centre:
0700-225-57433
Customer Call Service Hours:
All the time (24/7)
Yola
Yola Electricity Distribution Company Plc (YEDC)
Address:
No 2 Atiku Abubakar Road, Jimeta-Yola, Adamawa State.
Franchise Area:
Adamawa, Borno, Taraba & Yobe
Call Centre:
0903-885-3308, 0903-885-3247