-
Q: How do I register on 931?
A: Existing Users: Registration is not necessary, simply login with your existing username and password.
A: New Users: Registration for a new user is achieved by following the steps below:
- Input your number and your default 931 pin (“0000”) to login on web
- Select Create Account
- Fill in your information
- Select Complete Registration
-
Q: Must I have a specific bank account to use 931?
A: No. 931 Mobile is a financially universal service
-
Q: I am out of data. How else can I do my transactions with 931 Mobile?
A: In the case whereby you are out of data, simple dial *931# and follow the shortcode string or 931 Whatsapp service
-
Q: Is 931 secure? (adding my card details)
A: Yes, your information is safe with 931 in line with the Privacy Policy. The partner payment company is PCI DSS (Payment Card Industry Data Security Standard) certified.
-
Q: What happens if I change my mobile number?
A: You can still log in with your username and password.
-
Q: What bills can I pay with this app and what other services are available?
A: You can pay your electricity bills and cable TV. Airtime and Data services are available.
You can access other digital services like Number Check (ANQ), SMS, e-Pins (airtime, WAEC/JAMB, etc.), International top-up across over 41 countries, Tolls, Wallet2bank, Voice OTP, Others.
-
Q: What are the benefits of 931?
A: All transactions on 931 Mobile are at the most discounted rates. One-stop for digital utility services.
-
Q: Will I get an SMS alert on transactions done with 931?
A: No. 931 Mobile does not send SMS alert upon completing any transaction on it. However, you can see your Transaction history and details on the mobile app and web.
-
Q: What happens when I forget my Username and password?
A: Contact support at support@switchto931.com
-
Q: What are the transaction charges to fund my wallet through cards?
A: 1.4%. Other ways you can fund your wallet are through USSD and bank transfer.
-
Q: Why is my device not recognized?
A: You must have changed your device to receive this message. All you need to do is to activate your device using the Voice OTP (One Time Password) or SMS re-activation button.
-
Q: What is the maximum amount I can fund my wallet with at once?
A: No limit for bank transfer. USSD payment limit is whatever is set by your bank. Card limit is N100,000 at once.
-
Fast Strings
- For self recharge dial *931*Amount#
- For zero rated 931 on MTN dial *931*2#