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Q: How do I register on 931?
A: Existing Users: Registration is not necessary, simply login with your existing username and password.
A: New Users: Sign up by following the steps below:
- Go to the Google Play Store or App Store
- Download the 931 mobile app.
- Click on Sign up and complete your registration process.
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Q: Must I have a specific bank account to use 931?
A: No. 931 Mobile is a financially universal service. Your wallet can be funded through any bank.
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Q: I am out of data. How else can I do my transactions with 931 Mobile?
A: No Data, No wahala! To buy data for yourself without data, dial *931*2*3#.
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Q: Is 931 secure? (adding my card details)
A: Yes, your information is safe with 931, and 931 complies with our privacy policy. Please note, you are not required to enter your card details on 931. Simply copy your wallet number and use your banking app to fund it.
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Q: What happens if I change my mobile number?
A: You can still log in with your username and password.
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Q: What bills can I pay with this app and what other services are available?
A: You can pay your electricity bills and cable TV. Airtime and Data services are available.
You can access other digital services like Number Check (ANQ), SMS, e-Pins (airtime, WAEC/JAMB, etc.), International top-up across over 41 countries, Tolls, Wallet2bank, Voice OTP, Others.
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Q: What are the benefits of 931?
A: All transactions on 931 Mobile are at discounted rates. One-stop for digital utility services.
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Q: Will I get an SMS alert on transactions done with 931?
A: No. 931 Mobile does not send SMS alert upon completing any transaction on it. However, you can see your Transaction history and details on the mobile app and web.
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Q: What happens when I forget my Username and password?
A: Contact support at support@switchto931.com
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Q How do I track my transactions on the 931 mobile app
A: You can view your transaction history in the app.
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Q: Why is my device not recognized?
A: You must have changed your device to receive this message. All you need to do is to activate your device using the Voice OTP (One Time Password) or SMS re-activation button.
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Q: What is the maximum amount I can fund my wallet with at once?
A: There is no limit for bank transfers. USSD payment limit is whatever is set by your bank.
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What are the short codes to speed up my transaction?
- For self recharge dial *931*Amount#.
- For zero-rated 931 on MTN dial *931*2#.
- For utility bill *931*4#.
- For account balance, *931*3#.
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Q: How do i fund my wallet?
Log in to your mobile app and click on ‘Fund Wallet.’ Choose your preferred funding option or dial *931# and select ‘Fund Wallet.’ Your wallet number will be generated and sent to you via SMS.